Refund policy

RETURN AND REFUND POLICY

Last updated: 11 June 2026

Thank you for shopping with MorQora. We want every customer to be fully satisfied with their purchase. This Return and Refund Policy explains how returns, refunds, exchanges, cancellations, and damaged or incorrect items are handled.

MorQora currently serves customers within the United Kingdom only.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

Unused, unworn, and in the same condition as received
In its original packaging, where applicable
Complete with all accessories, manuals, labels, tags, or parts included with the product
Accompanied by proof of purchase, such as your order confirmation or receipt

Items returned without prior approval may not be accepted.

2. How to Request a Return

To start a return, please contact us at:

Email: morqora@web-library.net
Phone: 0121 647 0825

Please include the following information in your message:

Your full name
Order number
Email address used for the order
Reason for the return
Photos or videos if the item is damaged, defective, or incorrect

Once your request is reviewed, we will provide return instructions, including where to send the item. Please do not send any item back before receiving return approval from us.

3. Return Shipping

Unless the item is damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping service, as MorQora cannot be responsible for returned items that are lost or damaged during transit.

If the return is due to our error, such as receiving the wrong item or a defective product, we will provide further assistance and may cover the return shipping cost where appropriate.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at morqora@web-library.net.

Please include clear photos or videos showing the issue, along with your order number. Once reviewed, we may offer one of the following solutions:

A replacement item
A refund
A partial refund
Further instructions for returning the item

We reserve the right to request evidence before approving a refund or replacement.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used, damaged, altered, or opened after delivery
Items returned without original packaging or missing parts
Personalised or custom-made products
Clearance or final sale items, where clearly stated
Hygiene-sensitive items if opened or used
Gift cards or digital products, where applicable

This does not affect your statutory rights under UK consumer law.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your bank or payment provider, but refunds are usually completed within 5–10 business days after approval.

Please note that original shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item.

7. Partial Refunds

In some cases, only a partial refund may be granted. This may apply where:

The item shows signs of use
The item is returned damaged or incomplete
Original packaging, accessories, or parts are missing
The return is received outside the approved return period
The item has lost value due to customer handling beyond what is necessary to inspect it

We will always review the condition of the returned product before making a final decision.

8. Exchanges

We may offer exchanges where stock is available.

If you would like to exchange an item, please contact us first at morqora@web-library.net. If the requested replacement item is unavailable, we may offer a refund or an alternative solution.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed or dispatched. If your order has already been shipped, you may need to wait until it arrives and then request a return under this policy.

10. Refused or Failed Deliveries

If an order is refused by the customer, not collected, or returned to us due to an incorrect or incomplete address, we may deduct any delivery, return, or handling costs from the refund where permitted.

Customers are responsible for ensuring that all delivery details are correct before placing an order.

11. Late or Missing Refunds

If you have not received your refund after it has been approved, please first check with your bank or payment provider. Refunds can take several business days to appear in your account.

If you have already done this and still have not received your refund, please contact us at:

morqora@web-library.net

12. Contact Us

For any questions about returns or refunds, please contact us:

MorQora
88 Suffolk Street
Birmingham, B1 1NF
United Kingdom